FAQs
How do I cancel or change my order?
Can I get a printed catalog of your products?
Can I suggest a product for you to carry?
How do I find out if a particular product is compatible with my medication?
Yes, you need a valid credit card to shop on this website. We also accept prepaid VisaAMEX gift cards, and Debit cards that have the Visa and Mastercard logos.
We accept all major credit/Debit Cards such as Visa, MasterCard, American Express and Discover cards on this site.
We process all orders within 24 hours, and they are shipped standard UPS Ground. We will contact you via email with a tracking number and an expected time of arrival for the shipment.
Please contact us via the “Contact us” section or by phone at (650) 396-7569 within 24 hours of the shipment, along with a digital photo so that we can file a claim with the shipping carrier. We will work with you to resolve the issue to your satisfaction.
Please be sure to ensure that your shipping address matches your Billing address for the credit card. We have security measures in place to prevent credit card fraud. For other such issues, please contact your credit card company to ensure there are no issues.
Please use the “Contact us” section of the site to contact Customer service. We will respond to all queries on a daily basis.
Please select the Product category from either the Left Hand Category menu or the Search menu on top of the Home page. You can also type in Keywords such as “Kosher”, “vegan”, “wheat free”, “yeast free”, “Gluten free”, “organic” etc.. to obtain relevant Products.
There is no need to register for making purchases. We do prefer that you register as it maintains a history of your purchases, and favorite items accessible by you.
We currently use UPS and USPS delivery services. The cost of postage is based on order weight and is calculated during the checkout process. Please refer to our Shipping Policy for further details.
We ship orders within 24 hours after we obtain the order during standard business days.
Yes. We use the latest SSL encryption technology on our website to ensure your details remain safe & confidential. Our card processing partner Authorize.net is one of the most recognized and trusted payment processors that exist today. Please review our Commitment for further details.
Yes, we do not save or record your payment card details. We do not share your contact information with any other companies. Please review our privacy policy for further details.
Yes. We deliver worldwide. Please see the shipping policy for more details.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. The terms and conditions for returns will apply.
Can I get a printed catalog of your products?
No, printed catalogs are not available. We carry thousands of products and are constantly bringing in new products on a daily basis, which would make it difficult and costly to maintain a printed catalog. By only selling products on our website, we are able to pass on more savings to you with even lower prices.
Can I suggest a product for you to carry?
Yes. Please contact us via the “contact us” section and include as much information as possible about the product. Thank you for your interest in our products.
How do I find out if a particular product is compatible with my medication?
Please consult your physician before taking any nutritional supplements.
No. To stay competitive and to keep prices low, we only offer online ordering as the only available option. As always, our friendly and helpful Customer Service staff is here to help you find your items or check on your orders via phone, or email.
